SHIPPING & RETURNS
SHIPPING POLICY
At GO PAWS, we strive to ensure efficient shipping methods and carefully consider packaging to deliver your pet supplies safely. We believe in transparent pricing to build trust and loyalty with our customers.
I'm here to provide you with an insight into our shipping policy. You can trust us to deliver with care and consideration for your products. Click here to find out more about our shipping methods and costs.
Our standard shipping time is approximately 8-16 days. For customized products, please note that it may take additional time, as each customized item is handcrafted with care. Thank you for your understanding and patience.
RETURN & EXCHANGE POLICY
Our return policy is designed to give you peace of mind when making purchases at GO PAWS. If you're not satisfied with a product or have had a change of heart, we've got you covered. We believe in making the process simple and straightforward to ensure your confidence in shopping with us. For our pet products, we offer a 3-day return policy if there are any quality issues (Within three days from the day you receive the goods) . If the product you receive differs from what you ordered due to our error, we will gladly provide an exchange. However, for our custom products, because they are uniquely personalized, they are non-returnable once production begins. Therefore, please ensure that all requirements are clearly communicated to us before we start. Additionally, some custom products come with one free revision. If substantial changes are needed, there may be an additional fee.